Providing an excellent customer experience is one of our top priorities; therefore, we have compiled a list of frequently asked questions by shoppers on Konga. This list will enable you to get answers to your questions as soon as possible.
Here are a few frequently asked questions by shoppers on Konga
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Why do my orders take time to be delivered?
Answer: Delivery is dependent on your location. For Lagos, delivery is within 2-4 working days; for other states, it is within 3- 7 working days.
2. How do I sign up to start shopping on Konga?
Answer: Visit www.konga.com, create an account and start shopping. It’s that simple.
3. What do I do if I receive a broken /damaged item/wrong/ fake/ incomplete item?
Answer: To return an item, log on to your Konga account, click on my orders, select the affected order number(s) and click on ‘return’ (capture the reason for return and attach a snapshot or video clip. You may contact our customer support channel on 07080635700 or 08094605555 or email help@konga.com for assistance.
4. How long does resolution take after I have returned an item?
Answer: Feedback on resolution after you have returned an item will be communicated within 1-2 business days. This is because the item must be examined to determine the defect and confirm if suitable for a repair, replacement, exchange or refund.
5. How do I start selling on Konga?
Answer: To start selling on Konga, you will be required to create a store on shq.konga.com. Note that new stores can have their items listed for sale after subscribing to a plan.
6. How do I track my order?
Answer: You can track your order by visiting www.track.konga.com and entering your order number beginning with F to know the shipment update.
7. What if I forget my konga.com Password?
Answer: Click on the ‘forget password button’ and follow the prompt.
8. What if I want to return an item that is not defective or damaged?
Answer: We will engage with the seller of the product if a merchant sells it on the platform and revert with his feedback afterwards.
9. What is KongaPrime?
Answer: KongaPrime is a free delivery service for customers in Lagos, Port Harcourt and Abuja. One month’s Subscription for Lagos is N1,000, while 3 months is N2,490. For Abuja, 1 month is N1,290 and 3 months is N3,490. Also, for Rivers, 1 month is N2000.
10. What if I forget my konga.com Password?
Answer: Click on the ‘forget password button’ and follow the prompt.
Didn’t find answers to your question? Kindly visit our FAQ page on Konga.com for more answers to your questions.
Also, You may contact our customer experience team on 07080635700 or 08094605555 or email help@konga.com for assistance.
