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Frequently Asked Questions About KongaPay

Providing an excellent customer experience is one of our top priorities; therefore, we have compiled a list of frequently asked questions about KongaPay. This list will give you answers to your questions as soon as possible. 

What is KongaPay? 

KongaPay is a financial service provider committed to providing the fastest, easiest, and most reliable mode of payment. It is a subsidiary of Africa’s leading E-commerce group – Konga. Millions of users around the globe rely on KongaPay to transfer and receive funds, purchase airtime and data, subscribe to cable TV, pay electricity bills, and more, with lots of perks and bonuses. 

How do I register on KongaPay?

Just like transacting on KongaPay, registration is easy. We understand the peculiarities of our customers, so we have reviewed our registration process to be easier. Customers can operate on different levels, and the requirements for each level are as follows; 

  • Name
  • Email Address
  • Phone number (Verified with One Time Password)
  • Date of Birth
  • Gender
  • Home Address 
  • Image Upload
  • BVN
  • Valid Means of Identification
  • Address Verification or Utility Bill.

Download the KongaPay App on the Google Play store or App Store or sign up by visiting kongapay.com 

Why am I being prompted to add my bank details as a KongaPay Classic user?

If you try to complete a transaction and do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level), you must link your bank account to your KongaPay account to complete your transaction. 

To link your bank account to your KongaPay account, log into your KongaPay, navigate to settings, select ‘Add bank or Card’ and fill out the necessary fields. It’s seamless.

Can I set up auto-renewal for my TV Subscription?

Yes, you can, and it’s easy. Follow the steps below: 

  • Click on TV subscription on the dashboard if you’re using the web, or select this from ‘services’ on your mobile app
  • Select your preferred TV subscription (DSTV or GOTV)
  • Key in your smartcard Number
  • Choose your preferred bouquet
  • Since you want the payment to auto-renew monthly, tick the box for ‘Auto-renewal.’
  • You will be prompted to update your card info if you do not have card information already.
  • You will be prompted to put in your pin and One Time Password (OTP) which will be sent to you. 

What’s the guarantee that my bank information is safe with KongaPay?

We take no prisoners when it comes to the security of your information. First of all, you are always in control. No debit can occur on your account without authorization, which entails your PIN and verification code sent to your phone and email. It’s like having two keys on the door to your account.

Secondly, we don’t store your sensitive payment information. We verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that you are making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up.

Finally, KongaPay is a regulated mobile money operator and is required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank. 

What happens if I lose my phone?

In case of phone loss, please email us at helpdesk@kongapay.com, authorizing us to block your account immediately. 

Finally, please stay alert and be on guard for fraudulent activities. 

Also Read Everything You Need To Know About The 3 KYC Levels On KongaPay

We appreciate your support as we create a dependable, seamless payment gateway.

Keep doing it all on KongaPay. 




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